I took a swig of water after finishing up a handful of pumpkin seeds and called him. He answered on the 4th ring. I always say Hey <his name>! He also says well Good Afternoon in his jovial voice. After we asked each other how we were doing, he said that he had a rough day but he was looking forward to our meeting. He said regardless of how you feel Terrie, you always bring energy to our calls. I was looking forward to that to cheer me up. He said every Wednesday that we meet it makes him feel happy. He inquired if it was a Southern thing or the fact that I'm a mom. I said to myself--- SHEED Kailee be getting it!🤣
I gave homage to my first full-time job after college; Suncom. I told him how we were provided mirrors that we hung on our cubicles and we were trained to smile while talking. That brought enthusiasm to the call. We went on to discuss the pros and cons of customer service. Those customers called me everything except Sadie and Jerry's third-born. Those customers that I wanted to turn their phones off and roll by their houses. But one key thing that we both agreed on was that anger from those customers was already there. As a rep, I just happened to be in the wrong place and at the wrong time. My reaction depended on which way the conversation would go. At first, until I got it...I was nasty. But then I learned the nice, nasty way of doing things.
In fact, it reminded me of a customer at another job that I took the call from a now-deceased co-worker. He made threats of coming to our place of employment. I told my co-worker to tell him I will meet him in the middle of Hwy 17 with some flip flops and a tank top before he transferred the call to add a little humor to the situation. After I took the call, I tried to be reasonable with him. But the yelling and all that continued. I finally said to him, that neither myself nor my coworker had done anything to him. When he was ready to talk in a calm, reasonable matter and was ready for a resolution, he could call me back. I provided him with my phone number and disconnected the call.
He called back several minutes later, apologized and the issue was resolved. He explained to me the "why." Needless to say, a few days later, my department received some gourmet cookies from San Francisco. Now you know I grew up in a house where we talked about roots and all that stuff. I passed on the cookies.
I'm sitting here eating my pumpkin seeds as I type this message. On the label of the package, it reads "Roasted and Salted" We have to learn to not take things personally and learn from our experiences. We must not always feel the need to "ROAST" an individual because we feel "SALTY" about a situation. These pumpkin seeds are small in size, but rich sources of things that are essential for survival. At times we can't reciprocate what's being given to us in some situations. Sometimes walk away and revisit. Other times do nothing. The people that we look for the most praise may never give it to us. But it's the people that we least know when they give us praise, it's greatly appreciated. Take this seed and use it as a source for your peaceful bloom. Use Good Sense.
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